24/7 Voice Services for Medical Offices
Dr. Inflow is your AI Receptionist that never misses a call — answering, capturing, and qualifying calls after hours, as over flow, or during peak times.
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Stop losing patients to voicemail. Voice Assist picks up 24/7, qualifies callers, and books appointments — automatically.
Every call gets answered the moment it comes in. That means lower cost-per-lead, better ad performance, and more booked patients.
Voice Assist handles the calls, the intake, and the scheduling. Your staff shows up to conversations that are already ready to go.
Voice Assist trains on your existing call recordings and website content, so it understands your practice from day one. Our AI Expert Team guides you through setup at no extra cost. Define exactly when it answers — after hours, during overflow, or around the clock — and which calls it escalates to your staff.
Configure the intake questions that matter most to your practice. Voice Assist scores every caller automatically based on your criteria, so your team arrives at each follow-up conversation knowing who’s worth prioritizing — no manual triage, no missed opportunities.
The moment Voice Assist completes a call, your team receives a real-time notification with the details they need to act fast. Callers receive an automated follow-up text while your team is still reviewing — keeping your practice top of mind before they consider going elsewhere.
Voice Assist plugs directly into your existing call flows, so there’s no parallel system to manage. Every conversation generates a full transcript, lead score, and ROI data tied to the ad source that drove the call — giving you the attribution clarity to optimize spend and the operational visibility to keep improving outcomes.
Voice Assist conducts patient intake, responds to questions about your practice, and manages appointment requests — all without putting callers on hold or routing them to voicemail.
Call it yourself
A patient calls after hours with a cracked tooth and leaves with a confirmed 9:30 AM appointment — without anyone on your team lifting a finger.
A Med Spa caller asks about facials, walk-ins, and directions. Voice Assist handles it all — accurately, warmly, and without missing a beat.
Use the slider to see how much more revenue you could capture each month by answering every call with Voice Assist.
Dr. Inflow AI Receptionist holds SOC 2 Type II and HIPAA attestations and is ISO 42001 certified — placing us among the first in healthcare to meet this standard. Each certification represents independent, third-party validation that your patient data is protected, your AI operates within defined governance boundaries, and your practice isn’t taking on unnecessary risk.
Dr. Inflow AI Receptionist answers and qualifies every call for you 24/7 at a fraction of the cost of an employee or call center. Convert more leads without adding to your headcount. Try it all free for 14 days.
Starts at $450 /mo*
*All plans include Call Tracking starting at an additional $50. Additional $1/call after 50 Voice Assist calls over 15 seconds.
Voice Assist uses your website content and call data for easy setup and consistent communication. You’ll receive notifications, recordings, transcripts, and summaries for every call, keeping you informed and allowing you to refine its behavior.
You control when Voice Assist answers by adding “Voice Assistant” as a step in your call flow. Decide exactly when it activates—whether by time of day, number of rings, specific campaigns, or other criteria. Tailor it to suit your unique needs, and keep an eye out for the purple icon to know when it’s active.
Voice Assist healthcare plans are designed to support healthcare organizations in maintaining compliance with HIPAA regulations. CallRail provides a Business Associate Agreement (BAA) to healthcare clients, outlining the shared responsibilities for safeguarding Protected Health Information (PHI). All data within the CallRail platform — including Voice Assist call recordings, transcripts, and summaries — is encrypted both in transit and at rest, with detailed audit trails for every interaction. Practices have full control over what information is collected, can manage user access, and can enable redaction to automatically remove sensitive medical details such as conditions, diagnoses, medications, and treatments.
You can customize what lead intake details you want captured by Voice Assist, or choose from popular fields and questions. Plus, you get AI insights like call transcript, summary, and lead score conveniently delivered straight to your inbox or in app after each call.
Voice Assist costs $95 per month, which includes 50 Voice Assist calls. After that, usage is $1 per additional call. Calls will only count towards your usage if Voice Assist answers and the call lasts longer than 15 seconds. For higher volume needs, contact us to explore custom plans.
Voice Assist is trained solely on your own call and website. Your data is not used to train LLM models. CallRail maintains its robust security standards, and key protections include access controls and redacted transcriptions (if enabled). It’s important to note that some states require consent for call recording, meaning you must inform callers that they are interacting with AI.
Every missed call is a patient choosing another practice.
Dental Emergency
After Hours Lead Intake
Transcript
AI Receptionist:
AI Receptionist:
Hi, thanks for calling Happy Smiles. I’m Joy, a virtual assistant. How can I help you today?
Client:
Hi, I think I cracked a tooth and it’s really bothering me. I was hoping to get in as soon as possible.
AI Receptionist:
Oh no, that sounds uncomfortable. Let’s get you taken care of. We have openings first thing tomorrow morning—9 AM, 9:30, 10 o’clock, or 10:30. Which time works best for you?
Client:
9:30 would be great.
AI Receptionist:
Perfect, 9:30 it is. Can I get your full name to book the appointment?
Client:
Mark Johnson?
AI Receptionist:
Thanks, Mark. And could you share your email address so we can send a confirmation?
Client:
It is markjohnson@gmail.com.
AI Receptionist:
Got it. markjohnson@gmail.com. You’re all set for tomorrow at 9:30 AM at Happy Smiles. You’ll receive a confirmation shortly. Is there anything else I can help you with?
Client:
That’s it. Thank you.
AI Receptionist:
Of course! We’ll see you tomorrow morning, Mark. Take care!
Med Spa
Answering General Questions
Transcript
AI Receptionist:
Hi, thank you for calling Glow Up Med Spa. I’m Aiden, a virtual assistant. How can I help you today?
Client:
Hi, do you do facials?
AI Receptionist:
We do, we offer a range of facial treatments. Are you thinking about booking an appointment or just gathering info right now?
Client:
Do you take walk-ins?
AI Receptionist:
We do accept walk-ins based on availability, but booking ahead guarantees your spot. Would you like to schedule something or just want to know more for now?
Client:
Maybe. What’s your address?
AI Receptionist:
We’re located at 123 Main Street, Hometown, USA, just two doors down from Whole Foods. Super easy to find. Anything else you’d like to know?
Client:
Oh, great. Is there parking?
AI Receptionist:
Yes, we’ve got a free parking lot right out front, nice and convenient. Anything else I can help with before we wrap up?
Client:
Perfect. Thank you.
AI Receptionist:
You’re welcome. I’m glad I could help. Is there anything else you’d like to ask, or does that cover it
Client:
{Hangs up}
